Client care

Questions, answered

43 answers on orders, payments, delivery, tracking, returns and support. If something remains unclear, our team replies within one working day.

Contact client care

Placing, changing and cancelling an order.

Orders

6 answers

Methods, security and failed transactions.

Payments

4 answers

Timelines, coverage and delivery attempts.

Shipping & delivery

6 answers

Following your parcel to the door.

Order tracking

3 answers

Eligibility, process and refund timelines.

Returns & refunds

4 answers

What to do when something isn't right.

Damaged, incorrect or missing items

3 answers

Authenticity, appearance and availability.

Product information

3 answers

Membership, passwords and profile details.

Account

3 answers

How your information is handled.

Security & privacy

2 answers

Reaching a real person.

Contact & support

3 answers

How we work, and who delivers.

Trust & transparency

6 answers

Orders

How do I place an order?

Can I change my delivery address?

Can I cancel my order?

I didn't receive an order confirmation email. What should I do?

Can I order without creating an account?

Is there a limit on how many products I can order?

Payments

What payment methods do you accept?

Is it safe to make payments on your website?

My payment was deducted, but my order wasn't confirmed. What should I do?

Will I receive an order confirmation?

Shipping & delivery

How long will my order take to arrive?

Do you offer free shipping?

Do you deliver across India?

Can I choose a delivery date?

What happens if I'm unavailable during delivery?

Why is my order delayed?

Order tracking

How do I track my order?

My tracking information isn't updating.

My tracking status says "Delivered", but I haven't received my package.

Returns & refunds

What is your return policy?

Which products cannot be returned?

How do I request a return?

When will I receive my refund?

Damaged, incorrect or missing items

I received a damaged or defective product. What should I do?

I received the wrong product. What should I do?

Some items are missing from my order.

Product information

Are the products genuine?

Why does the product look slightly different from the images?

What if a product is out of stock?

Account

How do I create an account?

I forgot my password.

Can I update my address or phone number?

Security & privacy

Is my personal information secure?

Do you share my personal information with others?

Contact & support

How can I contact customer support?

How quickly will I receive a response?

How do I report an issue?

Trust & transparency

Why should I shop with you?

Do you manufacture the products?

What if I have a problem after delivery?

Which delivery partner do you use?

Why is the delivery executive calling from Meesho?

I still have a question.